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Shipping Policy

At Tretinoin Shop  Australia, we are committed to delivering your orders quickly, safely, and reliably across Australia and worldwide.

Shipping Within Australia


We offer fast and secure shipping across Australia.

  • Processing Time: 1–2 working days

  • Estimated Delivery Time: 5–7 working days

During peak periods (such as holidays, sales, or high parcel volumes), delivery times may extend to 10–15 working days.


🌍 International Shipping

We proudly ship to customers worldwide.

  • Processing Time: 1–2 working days

  • Estimated Delivery Time: 6–10 working days


Please note that international orders may occasionally experience delays due to customs clearance, airline logistics, or seasonal demand. In such cases, delivery may take 10–20 working days.
 

⚠️ Shipping Delays

While we strive to meet all estimated delivery timelines, delays can occur due to:

  • High shipping demand or peak seasons

  • Public holidays

  • Customs processing (international orders)

  • Courier or logistics disruptions

We appreciate your patience and understanding in these situations.
 

📦 Tracking Information

  • Tracking details will be provided once your order is shipped (where applicable)

  • Please allow 24–48 hours for tracking updates to appear


🚚 Lost or Delayed Packages

If your order has not arrived within the expected timeframe:

  • Please contact us, and we will investigate promptly

  • We will assist in resolving delivery issues with the courier

  • In case of confirmed lost parcels, we will offer a suitable resolution (replacement or refund)


❗ Incorrect Address

Please ensure your shipping address is accurate at checkout.

  • We are not responsible for delays or losses due to incorrect or incomplete addresses

  • Additional shipping charges may apply for re-delivery


💬 Need Help?

If you have any questions regarding your order or shipping, our support team is always here to help.

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